Article: Give It 5 Minutes

Timeless post:

What did I do? I pushed back at him about the talk he gave. While he was making his points on stage, I was taking an inventory of the things I didn’t agree with. And when presented with an opportunity to speak with him, I quickly pushed back at some of his ideas. I must have seemed like such an asshole.

His response changed my life. It was a simple thing. He said “Man, give it five minutes.” I asked him what he meant by that? He said, it’s fine to disagree, it’s fine to push back, it’s great to have strong opinions and beliefs, but give my ideas some time to set in before you’re sure you want to argue against them. “Five minutes” represented “think”, not react. He was totally right. I came into the discussion looking to prove something, not learn something.

This was a big moment for me.

I see this behavior regularly. You go to someone with an idea you think is great and their immediate answer is "Meh!" or "I've seen it before, it won't work!", which pretty much closes the discussion. Besides the potential opportunity cost of missing that specific idea, this type of behaviour kills creativity instead of empowering team members to think about and suggest new things.

Next time, give it some time - that idea may end up much better than you initially thought.

Article: The Art of Knowing When to Make a Decision

Great article:

The process of making and remaking decisions wastes an insane amount of time at companies. The key takeaway: WHEN a decision is made is much more important than WHAT decision is made.

If, by way of habit, you consistently begin every decision-making process by considering how much time and effort that decision is worth, who needs to have input, and when you’ll have an answer, you’ll have developed the first important muscle for speed.

Article: What You Can Learn from a Scorpion

Great article:

When I spend time talking with startups about this I usually start with a parable because it’s less heavy than political theory. I often tell the story about the scorpion and the frog. People act how they do because they can – it’s who they are. And the sooner you begin to think about that in your interactions in business (and life) the easier decisions become.

So my simple recommendation for everybody who is new to business and working in a startup (or frankly anybody in business trying to understand people and organizations around you) is to think about the scorpion in each of us.

Why does this person or company exist? What are her motivations? Put yourself in her shoes – what is she trying to achieve at her company? What is the company trying to achieve? How powerful or vulnerable is that company and why do they want to work with me? How will they act if I become extremely successful? How will they act if the market tanks? How will she act when my competitor comes along and offers the same product at 50% cheaper to steal marketshare from me?

We live in a Hobbesian world. Knowing your place in it is a great start. And it will make you a significantly better negotiator and operator.

Go read it!

Article: What Is Code?

Amazing book-length feature by Paul Ford in the latest issue of Bloomberg Businessweek:

We are here because the editor of this magazine asked me, “Can you tell me what code is?”

“No,” I said. “First of all, I’m not good at the math. I’m a programmer, yes, but I’m an East Coast programmer, not one of these serious platform people from the Bay Area.”

I began to program nearly 20 years ago, learning via oraperl, a special version of the Perl language modified to work with the Oracle database. A month into the work, I damaged the accounts of 30,000 fantasy basketball players. They sent some angry e-mails. After that, I decided to get better. [...]

What I’m saying is, I’m one of 18 million. So that’s what I’m writing: my view of software development, as an individual among millions. Code has been my life, and it has been your life, too. It is time to understand how it all works.

Every month it becomes easier to ​do things that have never been done before, to create new kinds of chaos and find new kinds of order. Even though my math skills will never catch up, I love the work. Every month, code changes the world in some interesting, wonderful or disturbing way.

The web-based version is great, though I went ahead and bought myself the print edition:

Well worth a read if you want to understand how every aspect of your life is or will be impacted by software!

Article: A Product Person’s Perspective on Enterprise Selling

Interesting article from Steven Sinofsky:

Most technology leaders are consistently amazed at the depth and sophistication in enterprise selling. Since most engineers or technologists have little experience big-ticket selling, other than perhaps buying a car, this isn’t a surprise. While you might not be a designer or engineer, as a product person you have an empathy or sense of the skills, roles, and processes used. The same usually can’t be said for sales and selling.

There’s really only one key factor that distinguishes enterprise selling from everything a product person knows, and that is enterprise selling ends with the product and starts with the enterprise. Of course that is the complete opposite of what one might normallythink where everything starts with a product. Even with the most amazing and inventive product ever conceived, selling at the enterprise level and enterprise scale requires inverting your perspective.


Go read the full article!

Articles: Wait But Why on Artificial Intelligence

Tim Urban at Wait But Why (highly recommended blog) recently published a 2-parts article series on Artificial Intelligence and its possible consequences for humankind:

The AI Revolution: The Road to Superintelligence

This pattern—human progress moving quicker and quicker as time goes on—is what futurist Ray Kurzweil calls human history’s Law of Accelerating Returns. This happens because more advanced societies have the ability to progress at a faster rate than less advanced societies—because they’re more advanced. [...] So—advances are getting bigger and bigger and happening more and more quickly. This suggests some pretty intense things about our future, right?

The second article takes things further still:

The AI Revolution: Our Immortality or Extinction

To absorb how big a deal a superintelligent machine would be, imagine one on the dark green step two steps above humans on that staircase. This machine would be only slightly superintelligent, but its increased cognitive ability over us would be as vast as the chimp-human gap we just described. And like the chimp’s incapacity to ever absorb that skyscrapers can be built, we will never be able to even comprehend the things a machine on the dark green step can do, even if the machine tried to explain it to us—let alone do it ourselves. [...] But the kind of superintelligence we’re talking about today is something far beyond anything on this staircase. In an intelligence explosion—where the smarter a machine gets, the quicker it’s able to increase its own intelligence, until it begins to soar upwards.

If you don't trust my advice, maybe you'll trust Elon Musk's?

Article: Lessons from the World's Most Tech-Savvy Government

Estonia does have a lot of things to teach us:

Estonia may not show up on Americans’ radar too often. It is a tiny country in northeastern Europe, just next to Finland. It has the territory of the Netherlands, but 13 times less people — its 1.3 million inhabitants is comparable to Hawaii’s population. As a friend from India recently quipped, “What is there to govern?”

What makes this tiny country interesting in terms of governance is not just that the people can elect their parliament online or get tax overpayments back within two days of filing their returns. It is also that this level of service for citizens is not the result of the government building a few websites. Instead, Estonians started by redesigning their entire information infrastructure from the ground up with openness, privacy, security, and ‘future-proofing’ in mind.

Article: Reengineering Work: Don’t Automate, Obliterate

From a 1990 HBR article:

At the heart of reengineering is the notion of discontinuous thinking—of recognizing and breaking away from the outdated rules and fundamental assumptions that underlie operations. Unless we change these rules, we are merely rearranging the deck chairs on the Titanic. We cannot achieve breakthroughs in performance by cutting fat or automating existing processes. Rather, we must challenge old assumptions and shed the old rules that made the business underperform in the first place.

Every business is replete with implicit rules left over from earlier decades. “Customers don’t repair their own equipment.” “Local warehouses are necessary for good service.” “Merchandising decisions are made at headquarters.” These rules of work design are based on assumptions about technology, people, and organizational goals that no longer hold.

25 years old, still insightful today.

h/t to Fred Wilson for the article.

Article: Seven Plus or Minus Three

Great article by @rands:

It is this hurry-based reactive mindset that might give you the illusion that random shit time is more important than 1:1 time, but I would argue that properly and consistently deployed 1:1 time eliminates future random shit time. Because you met three weeks ago and discussed what appeared to be a listless Frank, you moved him to a new team and he didn’t quit.

Those teams are not fighting because you met with each of their leads last month and made sure each team felt heard. The proactive minutes you spend each week with your team might not contain as much energy, but they are far healthier minutes than unexpected, unhealthy, and avoidable high fructose random shit minutes.

Go read it!